Refund Policy

You may cancel your order prior to shipment or within 7 working days of delivery. (Working days exclude weekends and public holidays). Notification of cancellation must be in written form (by letter or email), notification by telephone is not sufficient. Notification of cancellation may be sent via email to sales@alphasan.com.au, or by post to, Alphasan PO Box 544 Runaway Bay Qld 4216

If you choose to cancel your order, the goods must be returned to Alphasan. Returned goods must be suitably packed to help ensure their safe return – we request that the original packing materials are used for this purpose. Where goods are returned for reasons other than loss, damage, or error on our part, you are liable for the return shipping costs. We ask that the goods are returned within 14 days. If you fail to return the goods, we reserve the right to charge for the cost of collecting the goods, and you are legally obliged to make them freely available for collection.

When an order is cancelled according to the procedure described above the full purchase and shipping costs will be refunded to you. This refund will be made promptly, and certainly within 30 days, as is required by law. Refund will be made via the same medium as was used for payment (ie credit card).

It is deemed that the customer has read and accepted the above terms and conditions. Any contract entered into by the customer in accordance with the above Formation of Contract condition is deemed to constitutes acceptance of the above terms and conditions.

DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

THIS SITE IS PROVIDED BY Alphasan ON AN “:AS IS”: AND “:AS AVAILABLE”: BASIS. ALPHASAN MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK.

TO THE FULL EXTENT PERMISSIBLEBY APPLICABLE BY LAW, ALPHASAN DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESSFOR A PARTICULAR PURPOSE. ALPHASAN DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM ALPHASAN ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. ALPHASAN WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES.

CERTAIN STATE LAWS DO NOTALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.