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Terms & Conditions

Product Descriptions

Photographs on our Web site are provided to assist you in identifying the pieces you require. We endevour to ensure that the digital representations are as accurate as possible, but please be aware that some variation may exist between the colour displayed on your monitor and the actual colour of the item in question.

Formation of Contract

The contract is created upon delivery of the goods. All contracts to supply are made under queensland law.

The receipt by you of an order confirmation does not constitute acceptance of an order. Prior to our acceptance of an order, we may need to verify relevant information. We reserve the right at any time after receipt of your order to accept or decline your order, or any portion thereof, even after your receipt of an order confirmation, for any reason. We also reserve the right to limit the order quantity on any item and to refuse service to any customer without prior notification.

We pride ourselves in the service we provide, however, we are human and it is possible that errors exist in our online database. Quotations given are in good faith but are subject to availability. If we are unable to supply goods for which we have received payment, we will inform you of this and provide you with a full and prompt refund.

In the event that goods are advertised at an incorrect price, we reserve the right to refuse or cancel orders, regardless of whether you have received an order confirmation email, and whether your payment has been received. In such an event we shall of course provide you with full and prompt refund.

Pricing and Payment

On our Web site, all prices are in Australian Dollars. Full payment is required prior to dispatch via PayPal.For orders paid for by PayPal, if payment is not received within one calendar month the order will be cancelled.

Delivery

Orders are usually shipped within one working day of our receiving payment. You should expect delivery in 1 to 3 working days. Orders received before 12 noon generally get processed the same day. All goods will be delivered within the statutory performance period of 30 days (from the date of payment).

It is the customer's responsibility to ensure that their supplied address details are correct at time of purchase, as we cannot be held responsible for incorrect or non-delivery due to customer error. The customer will be liable for delivery charges incurred as a result of incorrect or non-delivery due to customer error.

All packages are safely wrapped with appropriate packing materials. In the unlikely event of breakages in shipping, please notify us within 48 hours. We will supply replacements free of charge, or- if we are unable to replace the items- a full refund to the value of the damaged item(s).

Cancellations

You may cancel your order prior to shipment or within 7 working days of delivery. (Working days exclude weekends and public holidays). Notification of cancellation must be in written form (by letter or email), notification by telephone is not sufficient. Notification of cancellation may be sent via email to sales@alphasan.com.au, or by post to, Alphasan PO Box 544 Runaway Bay Qld 4216

If you choose to cancel your order, the goods must be returned to Alphasan. Returned goods must be suitably packed to help ensure their safe return - we request that the original packing materials are used for this purpose. Where goods are returned for reasons other than loss, damage, or error on our part, you are liable for the return shipping costs. We ask that the goods are returned within 14 days. If you fail to return the goods, we reserve the right to charge for the cost of collecting the goods, and you are legally obliged to make them freely available for collection.

When an order is cancelled according to the procedure described above the full purchase and shipping costs will be refunded to you. This refund will be made promptly, and certainly within 30 days, as is required by law. Refund will be made via the same medium as was used for payment (ie credit card).

It is deemed that the customer has read and accepted the above terms and conditions. Any contract entered into by the customer in accordance with the above Formation of Contract condition is deemed to constitutes acceptance of the above terms and conditions.

DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

THIS SITE IS PROVIDED BY Alphasan ON AN ":AS IS": AND ":AS AVAILABLE": BASIS. ALPHASAN MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK.

TO THE FULL EXTENT PERMISSIBLEBY APPLICABLE BY LAW, ALPHASAN DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESSFOR A PARTICULAR PURPOSE. ALPHASAN DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM ALPHASAN ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. ALPHASAN WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES.

CERTAIN STATE LAWS DO NOTALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.

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